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A frequently reported issue is that previously signed documents are missing from your account when you log in.
- Reason: EduSign does not store your files on the servers after the signature process is completed. All files you see are kept in your browser’s cache. Therefore, if you clear your cache or switch to a different browser, your previously signed files will no longer be accessible.
- Recommendation: Always download signed documents and keep them in a safe location.
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5. Key Diagnostic Questions
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What are the steps to recreate the problem?
- Is it consistent or intermittent?
- If you can recreate it, please do so and include a timestamp.
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When did the problem start?
- Roughly when was the first occurrence?
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Has this process worked before?
- If so, when did it last work properly?
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Can you use different computers and/or web browsers to see if the problem persists?
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Is the issue affecting only you, or are others impacted as well?
- If others are affected, are they in the same organization or a different one?
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Is the issue tied to one specific document, or does it happen with any document you
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try to sign?
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6. Potential Causes and Next Steps
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