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5. Key Diagnostic Questions
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What are the steps to recreate the problem?
- Is it consistent or intermittent?
- If you can recreate it, please do so and include a timestamp.
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When did the problem start?
- Roughly when was the first occurrence?
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Has this process worked before?
- If so, when did it last work properly?
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Can you use different computers and/or web browsers to see if the problem persists?
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Is the issue affecting only you, or are others impacted as well?
- If others are affected, are they in the same organization or a different one?
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Is the issue tied to one specific document, or does it happen with any document you
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try to sign?
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6. Potential Causes and Next Steps
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