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You need to have the Certificate Approver role to approve a certificate request. Also, you cannot approve your own request.

As Enterprise Approver, go to Enterprise → SSL Requests. Select the request in the list of pending requests. On the page you get, the Consent tab should be active (with a red X showing it is not yet handled). Enter any comment you want in the message box and use the Accept button to approve the certificate.

If you want, you can also have the message sent to the requester using the "Inform user" checkbox, and if you press Update instead of Accept, the user will get the message but the certificate will not (yet) be approved. The file options at the top is for including documents, if they are relevant to the approval process.

After approving, the certificate is issed and the request is moved to the Completed section.

As approver, your can use Enterprise → SSL Certificates to see certificates. If you select a certificate, you will see the Details pane, and can also choose the Download and Revoke tabs to do that.

The certificate requester will get an email about the certificate and can download it (see above).

S/MIME certificates

2025-01-13: This section will be added soon. Most of you will like to wait until self-service with federated login is in place.

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