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If instructed by SUNET TCS or this document, or if you are waiting for a certificate stuck in Applied, contact Sectigo Support using https://sectigo.com/support-ticket with your support question/problem.

Use case type "Validation Support" and case reason "Certificate Validation" for issued related to certificates (delays, problems with the contents, etc). Include the order number in the specific field for that. If the ticket is about more than one certificate, include one order number (the most important one?) in that field, and include all of the order numbers in the description. 

Use case type "Technical Support" and case reason "Sectigo Certficate Manager (SCM)" for issued with SCM not related to certificates per se.

Unless instructed otherwise, select "SCM Validation" as the reason for the ticket if it relates to validation problems, or "SCM Support" for other issues. In the description, include a line at the top saying "We are a SUNET member of the GEANT TCS service, using the https://cert-manager.com/customer/sunet SCM instance."

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